Terms & Conditions - Part One

Baby Setup wants you to be happy with everything you buy from us. If you are not completely satisfied with the package you purchased you must contact us by email or phone within 2 days of receiving your purchase to bring it to our attention and to let us know of the problem.

 

Baby Setup Service Statement

Baby Setup promises to provide prompt, efficient, reliable and friendly service. We promise to provide the best products on our baby checklist as possible that fit the Baby Setup criteria: Brands you can trust and we have used and can recommend, making the nursery run smoothly.

 

We are constantly looking for new products that will enhance your life as a parent that’s why we are confidently assured when you buy from Baby Setup you will be pleased with your purchase, or your money will be cheerfully refunded, guaranteed*.

 

We will dispatch your package within 24 hours of your payment being cleared and in our bank account, if you do have an order with some urgency, please call us or email us (customerservices@babysetup.com.au) and we will accommodate you as best as we can. We will notify you as soon as possible if there are any problems or delays in delivery. We will answer/return all e-mails/telephone calls as soon as possible on the same day or the next working day. We encourage your feedback and will respond promptly.

 

*As per our 30 day money back refund policy.

 

Important: Your Order Confirmation Email

Please check your order confirmation email thoroughly. If there are any errors or changes please email us immediately. Please note that changes can not be made once your order is shipped. If you are sending your package to some where other than the billing address, both addresses will appear on your Order Confirmation email.

 

If you do not receive an Order Confirmation email you may have entered an incorrect email address. Please email us and we will correct the email address and send you a copy of your order and your order number.

 

Order Cancellations

All order cancellations must be emailed or sent in writing. Your order is considered current unless cancelled in writing (via email) by either the customer or Baby Setup. Orders can not be cancelled after they have been shipped.

 

Product Availability

Baby Setup product availability is updated daily however sometimes items do sell out between this time and when you have placed an order. If items are sold out or if there are any delays we will notify you as soon as possible.

 

Baby Setup may make product substitutions, for example, this may occur if a product is not available. The product substitution will always be to the same high level of quality as the original product it’s replacing.

 

If the customer is paying on a payment plan all monthly payments are rounded off to the nearest 5 cents. All prices are inclusive of GST, tax and/or duty where applicable. Should there be any alteration in rates of GST, tax or duty, or any unforeseen price increases, Baby Setup reserves the right to substitute or adjust package contents accordingly to cover increase.

 

Pricing

All prices are listed in Australian Dollars and include GST. Baby Setup reserves the right to change prices without notice.

 

Cost of Shipping & Delivery

Your Baby Setup package will be dispatched within 24 hours of your final payment being cleared.If something in your order is currently unavailable, we will advise you of the delivery schedule as soon as possible or replace the same item with another recommended brand.

 

While every effort is made to deliver on the date advised, Baby Setup cannot accept any liability for delay due to the customer’s failure to complete customer obligations or any other reason beyond the control of Baby Setup (and/or its staff). Baby Setup cannot accept any liability resulting from a contracted party’s failure to deliver on the date advised. Should your delivery address change, please inform Baby Setup immediately. If a delivery address is changed after the final payment is received, Baby Setup reserves the right to charge an administration fee.

 

In some cases the correct shipping costs may not show at the checkout. Baby Setup will contact you to advise if there is any change to your shipping costs. In this case you will be asked to accept the charge before we ship your order. You may also cancel your order if you wish not to accept the shipping charge.

 

Payment

There are two methods of payment:

*  Payment in full at time of order.

*  Payment Plan (Four monthly payments).

 

Payment PlanThere will be four (4) monthly payments of $100 plus the courier charge and a one off payment of $10 covering an administration charge.

 

If the customer decides to cancel they will be charged $25 to cover administration/banking fees and will be reimbursed the remaining amount.

 

 

 Terms & Conditions continue on the next tab, please refer to "Terms & Conditions - Part 2"

© 2014 by Baby Setup

Tel: 0417 187 458

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