Terms & Conditions - Part Three
Terms & Conditions Continued....
For those regional areas that are not listed at the checkout please e-mail us (firstname.lastname@example.org) with your order and we will confirm payment and the shipping cost. In some remote rural areas we may ask you to collect your order from a local pickup point and some very remote areas may not be within our courier delivery range, however you may know of a delivery service and we are happy to organise delivery through your recommendation. Deliveries to the North Queensland islands and to some remote communities/ suburbs may incur an on-forwarding freight charge. Details can be obtained by emailing once we receive your email our Customer Services Manager will contact you.
We reserve the right to request further identification if required and to cancel orders when further identification is requested, but not received or found to be unsatisfactory.
Gift Card/Gift Vouchers
Gift Cards/Vouchers will be dispatched within 24 hours of payment being cleared in our bank account.
Products Deemed Faulty
Baby Setup prides itself on quality control and checks all products to the best of its ability before sending them out.
If however you believe you have a product that is faulty, please call or email us as soon as possible with your purchase details. Often problems can be resolved immediately. In some cases you may be directed to the manufacturer’s service department.
Refunds for Original Shipping Costs on Faulty Items - Original shipping costs will be refunded on products deemed faulty, but only if purchased within two days of being reported faulty.Note that Baby Setup makes no warranties or representations of any kind for the products being offered. Any warranties made are by the manufacturers themselves. Normal warranty periods apply and vary depending on the individual product.
Return and Exchange Policy
Baby Setup understands that Internet shopping is different from being able to pick-up and hold items the way you do in a conventional store. That is why we promise to provide the best products possible. However, if you are in anyway unhappy with your purchase we will cheerfully return/exchange the item/s provided:
* All items are returned within 30 days of receipt. No exchange, credit or refund can be given after 30 days for change of mind or if you
have made a wrong decision.
* The product(s) must be as new, ie: unused, unworn, unwashed,undamaged, unsoiled and in their original packaging and/or tags attached.
* Email with the following details at hand: Your Name, Phone number, Invoice Number, Product Name,
Reason for Return, digital photo of product and Request for replacement, exchange, credit or refund.
* Post the product(s) to the following address: Baby Setup 26 Mary Street Claremont WA 6010. Please note: Postage/shipping and handling
of products is not refundable unless product is deemed faulty. Under no circumstances will a refund or credit be given if the products
received are used, worn, washed, soiled, damaged or without original packaging and/or tags attached. These items will be returned to the
customer with the customer responsible for any return shipping costs.
It is suggested that you send your return package by receipted post or express post, as Baby Setup cannot be held responsible for any product lost/damaged in transit.
If you have requested a refund, a credit or exchange will be issued via the same method used within 7 days of receipt of returned goods, provided the information is clearly marked on the package.
We charge a minimum shipping charge when replacing goods (unless faulty, please read below).
*Please note that individual items can only be returned if the goods are faulty and an item has failed because of an obvious manufacturing fault, then we will need to see the product and proof of purchase to decide what action to take. Refunds will only be provided with a copy of the original receipt, and when the item has been return in its original condition.
Please continue to read: Terms & Conditions - Part 4