Terms & Conditions - Part Four
Terms & Conditions Continued....
Missing Item, Damaged in Transit or Dead on Arrival
Baby Setup takes great care when packaging your order and rarely have our packages been damaged in transit. In the unfortunate case that your order does get damaged please note the following:
We consider any damage or loss of goods on a case-by-case basis however most packages are covered by Baby Setup or Fastway Couriers, provided you have not asked for a package to be left at a premises without obtaining a signature by our driver or if you have organised your own collection.
If a customer isn’t at the delivery premises for collection and it needs to be re-delivered an extra courier charge will be incurred.
We use Fastway Couriers, taking advantage of their great value local/interstate rates which have a maximum weight allowance of 25kg making them perfect for delivering the Baby Setup Box. Courier parcels rates include free insurance & is the preferred method for dispatch. All orders shipped with Fastway Couriers require a signature at the receiving end, unless you have given us previous "authority to leave". Please give us clear instructions in the "additional information" box at checkout, on where the goods can be safely left. Baby Setup, together with Fastway Couriers will accept no responsibility once the goods are delivered &/or signed for, for any loss or damage that may/or has occurred. We recommend you do not give an "authority to leave" & fully inspect the goods before signing. Fastway Couriers does not leave parcels at PO Box Numbers.
If contact is not made the package is returned to us. Baby Setup will send you an email once the order has been dispatched so please take note of the estimated delivery times stated in that email, so you know to keep an eye out for the calling card, if you were not home to take delivery. If the estimated delivery time has passed by a day or two and no sign of the package, please contact Fastway Couriers and quote your tracking number.
If a package is returned to us by Fastway Couriers through incorrect or insufficient delivery information being given to us by the customer (so we may label or pass the information on to the delivery company) or if delivery has been attempted and the customer has not responded to the card, then the cost to resend the package is at the customers expense and the package will not be resent until the extra postage charges have been paid. If a package is returned to us and the customer does not wish for us to resend the package then a refund will be given for the products ordered only, postage and handling charges (handling charge of $25 & plus possible $10 Admin cost if on payment plan) will not be refunded.
PLEASE NOTE: IF NO "AUTHORITY TO LEAVE" IS GIVEN, THE ITEM/s WILL NOT BE LEFT AT DELIVERY ADDRESS. A NOTICE WILL BE LEFT INFORMING YOU OF THE COURIERS PHONE NUMBER, IT IS THEN THE CUSTOMER'S RESPONSIBILITY TO CALL THE COURIER, WHO WILL THEN MAKE ARRANGEMENTS FOR A CONVENIENT DELIVERY TIME.
Please ensure you open your parcel, check all items are included and are undamaged and in good order on receipt. Claims for missing or damaged items can not be accepted after 2 days of receipt. After 2 days we are restricted to the manufacturers warranty replacement or repair conditions Goods damaged in transit that are sent by courier must be reported to Baby Setup within two days of receiving the goods. This can be done by sending an email to us at firstname.lastname@example.org. The damaged item(s) must be returned to Baby Setup for assessment along with your receipt. The goods must be packaged well and are returned to Baby Setup at the customers expense. This does not apply if the packaging alone is damaged. Once item(s) have been assessed as damaged then the item(s) will be replaced immediately. Where a replacement is out of stock the customer will be contacted by phone.
Fastway Couriers do not deliver on weekends and as such our deliveries are based upon WORKING DAYS. During busy periods such as Christmas it may take a day or two longer than estimated so please allow for this when ordering.
Please be aware that a 5% fee will be imposed on cancelled orders. This fee covers the fees charged by our bank for processing your payment. So please check the delivery time frames carefully and if still unsure send an email to email@example.com. If your gift is being delivered to a Business address please include the name of the business as it makes it easier for our delivery drivers to locate. Please also provide a contact number for the recipient (where known) this way if delivery address is incorrect or nobody home the driver can call and arrange alternate delivery where possible.
Please continue to read: Terms & Conditions - Part 5